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Frequently asked questions
Answers grouped by topic, from getting started to security and support. If your question isn't here, contact us directly.
General use
How do I register?
Fill in the registration form with your name, email and phone number, then set a password. Your account is created immediately, and a personal manager calls shortly after to help with the next steps.
Do I need any prior trading experience?
No. The platform is designed so someone with zero trading background can get set up comfortably, and ready-made strategies mean you don't have to build your own settings from scratch.
Can I use Polar Zinsmere on my phone?
Yes. The dashboard is fully usable from a mobile browser, so you can check positions and alerts without needing a dedicated app.
Fees and results
Where can I see the fees I'll pay?
Every fee is listed in full on our Fees & Pricing page, and the specific fee for any transaction is shown to you before you confirm it.
Is profit guaranteed?
No. Trading carries risk, and no platform, including ours, can guarantee a profit. Past results, including anything shown in reviews or the calculator, never guarantee future performance.
Features and platform use
What does the automated analysis actually do?
It continuously scans price, volume and pattern data across the assets you choose and surfaces what it finds through alerts and your dashboard. You decide what to do with that information.
Can I turn off specific automated features?
Yes. Individual alerts, strategies and monitoring settings can each be adjusted or disabled from your dashboard at any time.
Risk
Can I lose money trading on Polar Zinsmere?
Yes. All trading and investment activity carries financial risk, including the possible loss of the amount invested. Read our full Risk Disclosure before depositing.
Does automation remove the risk of trading?
No. Automation reduces manual effort and continuous chart-watching, it does not remove market risk or guarantee an outcome.
Security and accounts
How is my account protected?
Two-factor authentication, encryption in transit and at rest, login alerts and session management are available to every client. Full detail is on our Security page.
Who can access my funds?
Only you can authorise a withdrawal from your account. If you connect an external exchange by API, we recommend never granting withdrawal permission on that key.
Help and support
What do I do if something isn't working as expected?
Contact [email protected], or reach out to your personal manager directly. Most requests receive a reply within one business hour during support hours.
How do I raise a formal complaint?
See our Complaints page for the full process and expected timelines.